Must Read
Getting started
Your Complete K9 Setup Guide
Start here for firmware updates, SIM setup, LAGENIO app binding and the checks to complete before everyday use.
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More to Discover with Your K9
Explore articles packed with practical tips and fresh ideas to help your family get more from the K9, from everyday connection to growing independence.
Must Read
Calling & contacts
How SOS Calling Works
Learn how to activate SOS, set up emergency contacts and practise the calling steps together with your child.
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Location explained
Understanding K9 Location Tracking
Understand GPS, Wi-Fi and mobile-network positioning, what affects accuracy and how Safe Zones fit into family routines.
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School-day routines
Your Back-to-School Checklist
Prepare pickup plans, check-in routines and school-day watch settings, including Class Mode, contacts and charging.
Read articleLooking for a quick answer? Explore the FAQs below.
APP FAQs
How do I bind the watch to the app?
1. Insert a valid SIM card into the watch.
2. Once the watch connects to the server, go to the [Bind] menu on the watch, and a 10-digit binding code will appear.
3. Open the app and scan the QR code or enter the binding code manually.
IMPORTANT:
When setting up the app, please ensure you select “Europe” as the Area/Region. This setting applies to customers in Australia and New Zealand.
How do I confirm if the watch is paired with the app and connected to the server?
To verify the connection, swipe down on the watch’s main screen and look for the 🔗 symbol next to the battery percentage. If the symbol is missing or shows as disconnected, restart the watch or reconnect it to Wi-Fi.
Tips:
- The watch may occasionally disconnect or appear offline due to weak network signals. If this happens, wait a few minutes and try again after moving to a location with better coverage.
- After restarting the watch, please allow a few minutes for it to reconnect to the network and server.
Why can't I receive the verification code when registering with an email?
Check if the email address is correct.
Ensure your email settings do not block unknown senders and check your spam folder.
Why can't I log in to the app after registration?
Ensure the account details are entered correctly, paying attention to case sensitivity.
IMPORTANT: Accounts registered in different regions are not interchangeable.For example, if you registered in the Asia region, you cannot log in with the same account in the Europe region.
How can I add other family members to manage the watch?
The admin can display a QR code in the app for other family members to scan and request access. The admin must approve the request before other members can use the app.
Why am I not receiving notifications?
Ensure you have granted all necessary permissions to the app, such as notifications, background running, and autostart.
Tip for better experience: Regularly open the app to prevent it from being killed by the phone system.
Why can't I record or hear audio in voice chat?
Ensure the app has microphone permissions enabled in your phone's settings.
If the issue persists, reinstall the app and grant microphone permissions when prompted.
Why am I not receiving voice chat or video call notifications?
Ensure you have granted all necessary permissions to the app, such as notifications, background running, and autostart.
Tip: Regularly open the app to prevent it from being killed by the phone system.
How long can video calls last?
Video calls are limited to 5 minutes by design. This intentional limit helps manage kids’ screen time and prevents the device from overheating during extended use.
Why does the watch show as offline when trying to locate it?
Possible reasons include:
1. The watch is out of credit or turned off.
2. Check the connection status on the watch’s main screen (look for the 🔗 symbol next to the battery percentage when you swipe down). If it appears disconnected, restart the watch or reconnect to Wi-Fi.
3. The watch is in a weak signal area (e.g., elevator, basement, subway, high-speed train).
4. Verify by calling the watch. The watch is in reserve battery mode, with the network disabled.
Why is the location sometimes inaccurate?
The watch uses GPS, WiFi, and cellular towers for positioning. Accuracy varies based on the environment:
GPS: ~10 meters
WiFi: ~450 meters
LBS: ~550 meters (can be larger in practice)
The watch cannot be located when turned off or without a network connection
Can the watch be located during school hours when disabled?
Yes, location tracking remains active even when the watch is in school mode.
How secure is my child's data?
We prioritizes data security and privacy. We use encrypted servers, GDPR-compliant standards, and no third-party data sharing, ensuring your child's information remains protected.
WATCH FAQs
What SIM cards are compatible with the K9 AI Kids Watch?
The K9 AI Kids Watch is RCM certified for Australia and New Zealand and supports all standard local SIM cards. For the best experience, we recommend using a SIM plan with active voice and data services, along with strong network signals/ coverage in the area where the watch will be primarily used.
Why can't I turn off the watch?
The "Prevent Shutdown" feature might be enabled in the parental control app (Lagenio App). You can disable it by going to More -> Device Setting -> Disable Shutdown in the app and turning off the "Disable Shutdown" switch.
Why won't the watch charge?
Possible reasons include:
- The battery might be completely drained if the watch hasn't been used for a long time. Charge it for at least 15 minutes before checking.
- Ensure you are using the standard charging cable or a compatible charging dock.
- The charging contacts on the watch and the magnetic charging cable might be dirty. Clean them regularly.
- The magnetic charging cable might not be properly attached. Align the watch's charging contacts with the cable's metal contacts until they are fully attached. The charging animation should appear on the screen.
- Check the power source: ensure the power strip is on, the USB port is functioning, or the power adapter is not faulty.
- If none of these solutions work, don't hesitate to get in touch with our customer service customer.service@angeleze.com.au
How can I update the watch firmware?
The K9 watch supports Over-The-Air (OTA) updates, which means it can automatically receive new software updates when available.
To manually check for updates, go to Watch Menu → More → Settings → Device Info, then select “Upgrade” if a new software version is available. Make sure your watch is connected to Wi-Fi and has sufficient battery before starting the update.
How long does it take to fully charge the watch?
It typically takes 2 -3 hours to fully charge the watch.
How can I improve the watch's battery life?
Ensure the watch firmware is up to date.
Possible Improvements
1. Enable "Device On/Off Time" in the app's [More] section to optimise the usage.
2. Set the location mode to "Power Saving Mode" in the app's [Location] section by clicking the top right "..." and selecting [Location Mode Settings].
3. Enable "Saving Power" in the app's [More] section.
4. Reduce the "Screen Brightness", On the watch, go to More → Settings → Brightness and adjust the brightness to a lower level.
Can strangers contact my child on their K9 AI watch?
Only pre-approved contacts added through the Lagenio Parent App can call or message your child, keeping communication safe and
controlled.
Is there a way to limit screen time?
Yes! Our School Mode feature disables distractions like calls and games during class hours, ensuring kids stay focused while still allowing emergency communication.
How do I set the correct date and time on the watch?
The watch will automatically sync the time from the server/ network once a SIM card is inserted.
Alternatively, after binding the watch to the app, you can manually set the time zone in the watch. More -> Settings -> Date & Time.
Why doesn't the watch ring for incoming calls? Why is there no sound?
Check the volume settings on the watch under [More] -> [Settings] -> [Volume] to ensure the volume is not too low and that the silent mode is not enabled.
Can the watch be worn while swimming, washing hands, or bathing?
The watch is water-resistant (not water-proof) for daily activities like washing hands but is not suitable for swimming, diving, or activities involving high-speed water flow or submersion below diving depths. (Note: water damage is not covered under warranty)
Why does the watch display a high-temperature warning?
The watch will display a high-temperature warning when the NTC (Negative Temperature Coefficient) sensor detects that the battery temperature exceeds the set threshold.
NTC detection standards:Charging state: 50°C triggers a high-temperature warning and stops charging. Charging resumes at 45°C, and the warning closes automatically. At 55°C, the device will shut down. Non-charging state: 45°C triggers a high-temperature warning, and the warning closes at ≤42°C.
Why does the watch sometimes get hot?
Potential reasons for heating include:
1. The 4G network supports fast data transmission, which generates more heat.
2. The watch uses an Android-based system that requires powerful hardware, leading to heat generation.
3. Video chatting increases the likelihood of heating.
4. 4G-VoLTE high-definition calls consume more power and generate more heat compared to traditional voice calls.
5.Fast charging generates heat, which is common for all electronic devices.
What are the special modes (High-Temperature Warning Mode, Reserve Battery Mode)?
High-Temperature Warning Mode: During video chats or charging, if the watch gets too hot, it will display "The watch is too hot, please take a break." Normal use can resume once the temperature drops.
Reserve Battery Mode: Enable this mode in the app's [More] - [Reserve Battery] section. The watch will enter power-saving mode when the battery is low, retaining only call functions. The main screen will display "Reserve Battery Mode Enabled."
How do I change the time format between 12-hour and 24-hour?
You can easily switch the time display between 12-hour and 24-hour formats.
On your watch, go to Menu → More → Settings → Date & Time, then scroll down to “Use 24-hour format” and toggle it on or off as desired.
How many contacts can I add to the watch?
You can add up to 15 contacts, with a maximum of 3 emergency contacts.
DOWNLOADS
Download
USER MANUAL
for K9 AI Kids Watch
Download
LAGENIO APP
Manage your child’s K9 AI Kids Watch with ease using the Lagenio Parental Control App, available on Google Play and the App Store. It’s free forever, with no ads or subscriptions — giving parents simple, powerful control at their fingertips.
