It’s not about what you are doing, it’s about how you do it". We at AngelEze conduct our business under our core values umbrella i.e "Customer First", "Make it easy" and "Be Transparent".

Prior to designing, crafting, producing and sourcing any product, we perform additional steps to align it with our principles and values
1. Detailed study to understand needs of parents and kids in Australia
2. Product evaluation with strict quality & safety checklist
3. We also use the products we sell to really understand how it will make your life easy
4. Ensure our products have direct/ indirect positive impact on parents & kids in day-to-day life and facilitates a quality living

MOST IMPORTANTLY we conduct our business with sincere LOVE & CARE!

Short Answer, YES!

We make sure meterials used in our products are child friendly, and as per our process we validate all relevant certificates/ approvals from our suppliers and manufacturers prior to mass production.

Yes. We ship orders within Australia and also offer international shipping to New Zealand. At this stage, we do not ship to other international destinations. If you require shipping outside Australia or New Zealand, please contact us before placing your order.

Yes! Only if your order is not shipped yet.
You can change/update your order if your product(s) have not left our warehouse yet. Please contact us at customer.service@angeleze.com.au OR Click Here. Alternatively, you can call us on 1300879390 during weekdays from 10:00 AM to 2:00 PM

Most orders are processed within 1–2 business days (excluding weekends, public holidays, and peak periods such as Christmas). We ship using trusted carriers like Australia Post and Sendle. Delivery times may vary depending on your location and courier network conditions.

Once your order is shipped, you’ll receive an email with tracking details, allowing you to follow your parcel directly on the courier’s website. Estimated delivery dates are provided by the carrier where available.

If your order has not arrived after the estimated delivery timeframe, please contact us at customer.service@angeleze.com.au with your order number. We will investigate the matter with the courier and keep you updated. If the parcel is confirmed as lost and cannot be delivered, we will arrange an appropriate resolution in line with our policies.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at customer.service@angeleze.com.au with your order number and return request details. If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

You can always contact us for any return questions at customer.service@angeleze.com.au.

To read complete return and refund policy please Click Here

All orders (Australia/ New Zealand) are processed within 2 to 5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped. Shipping times may vary depending on the carrier used and factors such as high order volumes, peak seasons, or carrier-related delays. We ship using third-party shipping services (such as Sendle and Australia Post), and there may be factors beyond our control that affect delivery timeframes.

For more details, please read our complete Shipping Policy

Shipping costs are calculated at checkout based on your location, order value, and selected shipping method. We offer both Standard and Express shipping within Australia and to New Zealand. Free shipping may apply when your order meets our Free Shipping Threshold, which is displayed on our website. Any applicable shipping charges or free shipping offers will always be shown clearly at checkout before you complete your purchase.

Yes, You will receive your shipment status with tracking information via email. You can track your order through provided tracking number and order tracking link.

We accept all major online payments methods including debit & credit cards, VISA Card, MasterCard, Paypal, American Express, Google Pay, Apple Pay and afterpay.

Yes, we pay high attention to site security, payment processing and customer data.
We use SSL (Secure Socket Layer) protocol that allows for secure credit card transactions, authentication, encryption and decryption of data sent over the Internet.
AngelEze.com.au hosted on the Payment Card Industry Data Security Standard (PCI DSS) compliant server. PCI DSS is a set of requirements intended to ensure that all companies that process, store, or transmit credit card information maintain a secure environment.

We are a proudly Australian business, and prices on our website are displayed in Australian dollars (AUD) by default. Customers in New Zealand may see prices in NZD and can pay using their local cards. Your bank or card provider will handle any currency conversion, if applicable.