1. What makes AngelEze different from competitors?
It’s not about what you are doing, it’s about how you do it". We at AngelEze conduct our business under our core values umbrella i.e "Customer First", "Make it easy" and "Be Transparent".
Prior to designing, crafting, producing and sourcing any product, we perform additional steps to align it with our principles and values
1. Detailed study to understand needs of parents and kids in Australia
2. Product evaluation with strict quality & safety checklist
3. We also use the products we sell to really understand how it will make your life easy
4. Ensure our products have direct/ indirect positive impact on parents & kids in day-to-day life and facilitates a quality living
MOST IMPORTANTLY we conduct our business with sincere LOVE & CARE!
2. Are AngelEze products safe for kids?
Short Answer, YES!
We make sure meterials used in our products are child friendly, and as per our process we validate all relevant certificates/ approvals from our suppliers and manufacturers prior to mass production.
3. Do you ship packages internationally?
No, currently we ship only within Australia. Once we open international shipping we will definitely inform our valued customers.
4. Can I make changes to an order I already placed?
5. What do I do if I never receive the order?
We process your order mostly within 1-2 days (except weekends, public holidays, Christmas period). We ship our parcels through Sendle and Australia Post. Shipping times can vary depending on state and current delivery delays faced by respective couriers. For more details, please visit Sendle or Australia Post website.
Our system automatically emails shipment tracking number for your convenience. Order status can be tracked through respective courier's website. In most cases, Australia Post or Sendle provides estimated delivery date. If you do not receive your parcel by estimated delivery date, you contact us on email@example.com OR Click Here. We will try to resolve your issue on immediate bases. If we are unable to provide a resolution, we will process refund and give your money back.
6. What is your return & refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To read complete return and refund policy please Click Here
7. What is your usual shipping time?
All orders are processed mostly within 1 to 2 business days (excluding weekends, holidays, Christmas period). You will receive a notification when your order has been shipped.
Due to COVID-19 and/or other factors (like high volumes, peak season, Christmas period) shipping times may vary depending on the courier used at the time of shipment of your order. Due to high volumes, there can be delays in the order processing times. We ship using third party shipping services (like Sendle, AusPost) and there are factors outside of our control that can impact shipping times.
8. How much does shipping cost?
AngelEze provides "FREE SHIPPING" across Australia for all orders over $40 (AUD)
Flat Shipping Rate Australia Wide: $8.5 (AUD)
9. Can I track my order online?
Yes, You will receive your shipment status with tracking information via email. You can track your order through provided tracking number and order tracking link.
10. What payment methods do you accept?
We accept all major online payments methods including debit & credit cards, VISA Card, MasterCard, Paypal, American Express, Google Pay, Apple Pay and afterpay.
11. Is your payment processing secure?
Yes, we pay high attention to site security, payment processing and customer data.
We use SSL (Secure Socket Layer) protocol that allows for secure credit card transactions, authentication, encryption and decryption of data sent over the Internet.
AngelEze.com.au hosted on the Payment Card Industry Data Security Standard (PCI DSS) compliant server. PCI DSS is a set of requirements intended to ensure that all companies that process, store, or transmit credit card information maintain a secure environment.
12. Which currency will I be charged in?
We are proudly 100% Australian business and charge in Australian dollars - AUD.